Randi Busse, President of Workforce Development Group, Inc., is widely recognized as a customer service expert. Since her company’s inception, Randi has become a trusted resource for many diverse companies and organizations that have relied on her guidance to help improve customer service and increase customer retention. Her organization provides training and coaching that fosters a culture of ownership among employees and provides them with the skills they need to delight customers.
Carol Heady, President of Learning and Performance Solutions, is a consultant,executive coach, and professional facilitator. She has facilitated hundreds of professional development training sessions and seminars over the course of 25 years. Her extensive customer service and operations experience combined with her human resource development and organizational management experience enables her to work with clients in three areas: improving customer service, increasing leadership effectiveness, and career management.